Return and Cancellation Policy for Premium Collection By Sanjida

Thank you for shopping with Premium Collection By Sanjida. We value our customers and want to make your shopping experience as simple, transparent, and hassle-free as possible.

Please read this Return, Refund, Exchange, and Cancellation Policy carefully before placing an order.

1. Return & Refund Policy

We carefully check our products before dispatch. However, if you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us with clear photos or videos of the product and packaging.

After reviewing the issue, we may offer:

• A replacement product
• An exchange
• A refund, where applicable

The final resolution will depend on the condition of the product and the nature of the issue.

Incorrect Product

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

After verification, we may arrange a replacement or exchange for the correct product.

You may be required to return the incorrect product before the replacement is sent.

2. Return Conditions

To be eligible for a return or exchange, the product should generally be:

• Unused and unworn
• In its original condition
• Free from stains, damage, washing, or alterations
• Returned with the original packaging, tags, or accessories where applicable

Products that have been used, washed, damaged by the customer, altered, or otherwise changed may not be eligible for return or exchange.

Certain products, including customized or personalized items, may not be eligible for return unless the product is received damaged, defective, or incorrect.

3. How to Request a Return or Exchange

To request a return or exchange, please contact our customer service team:

Phone: 01719529751

Please provide your order details and, when requested, clear photos or videos showing the issue with the product.

Our team will review your request and provide further instructions regarding the return or exchange process.

Customers should not send products back without contacting us first.

4. Refund Process

If your refund request is approved, the refund will be processed according to the applicable payment method and our verification process.

The time required to receive a refund may vary depending on the payment method or financial service provider.

Where applicable, refunds may be subject to deductions for delivery charges or other non-refundable costs.

5. Exchange Policy

If an eligible product needs to be exchanged, we will try to provide the requested replacement subject to product and size availability.

If the requested product or size is unavailable, we may offer an alternative solution where applicable.

Additional delivery charges may apply in certain exchange situations, depending on the reason for the exchange.

6. Cancellation Policy

You may request to cancel an order as soon as possible after placing it.

Cancellation requests must be made before the order has been processed or shipped.

To request a cancellation, please contact us immediately at:

01719529751

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, you may need to receive the product and follow our applicable return policy.

7. Delivery Refusal

If a customer refuses to accept a confirmed order without a valid reason, any applicable delivery or return-related charges may be the customer's responsibility.

Repeated refusal of confirmed orders may result in restrictions on future orders.

8. Policy Changes

Premium Collection By Sanjida reserves the right to update, modify, or change this Return, Refund, Exchange, and Cancellation Policy at any time.

Any changes will become effective when the updated policy is published on our website.

We encourage customers to review this page periodically for the latest information.

Contact Us

If you have any questions regarding our Return, Refund, Exchange, or Cancellation Policy, please contact us:

Premium Collection By Sanjida

Phone: 01719529751

We are always happy to assist you and provide the best possible shopping experience.